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Please feel free mailto: support@roxmad.com if you have any issue. Please check the product and it's complete accessories as soon as you receive the package if you need to file for a return! Also note that in case of return any part which, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. Remember, we can't return products to suppliers or re-sell them to other customers if you damage them when installing. We have a strict QC process which ensure that product being shipped are in perfect condition.
If you need to file for a return, please abide by the following instructions:
Note: We guarantee that all of the items have been tested and make sure they works well before shipment.
If items do not work when received, please take some pictures or videos to prove the problems and contact us for a solution.
Please note that we are unable to provide any solution if customers do not send pictures or videos showing the problem, and we will take consideration to reject the return if so, we apologize for any inconvenience.
Drop us a line and we'll get back to you ASAP!
Email: support@roxmad.com
Mon to Sat: 8:00 am-8:00 pm
Call: (909) 319-7476
Mon to Fri: 10:00 am-2:00 pm
📞 Call: 1 (888) 366-0533
Address:
C/O 14310 Ramona Ave, Chino, CA 91710 United States
Note: Please contact us to confirm the return details before returning.