Common Payment Failures Situation:
- Troubleshooting PayPal payment errors
If you receive an error message from PayPal when trying to pay with us, you’ll need to contact PayPal directly. Unfortunately, they do not share the specific reasons for rejecting charges with us, so we will not be able to tell you why an order is being blocked on their end. Once they clear the problem, please retry the order.
- Understanding payment processing in a failed order
If you get a failed order message, yet see a pending charge, don't panic! When you look at your bank statement it may look like you’ve been charged, but if our system says the order failed then we have not collected any funds. When you make a purchase on our website, your funds go through the following steps:
- Our computers verify with your bank/credit card provider or PayPal that the necessary funds are currently available in your account.
- In response, they authorize the use of this money and reserve these funds within your account.
- If we determine that the purchase is good, your payment provider will give us the money to pay for your purchase.
At step two, the funds are set aside and reserved, so that you cannot use them on any other purchases. This creates a "pending" order which means that while your statement shows the funds as unavailable, they have not left your account until after stage three. If your order failed, then your card provider or PayPal will release the money back into your account, typically within three to five business days. Once the funds are released, the order will disappear from your statement.
- Troubleshooting a Do Not Honor error
If your order failed and you got an error saying Do Not Honor, the bank or credit card institution has put a temporary hold on the card. Unfortunately, since this hold was placed at the credit card provider. If you have a PayPal account, you can pay directly by logging into your PayPal account. If you do not have a PayPal account, please pay with PayPal accepted credit cards. PayPal accepts credit cards are: Visa, Mastercard, American Express, Discover and Maestro, etc. Or you will need to contact your credit card provider and let them know that the message you are getting on our end is Do Not Honor the card. Once you have cleared things with them, please try the order again and let us know if you run into any trouble.
Note: These holds are usually partial, so the card may work with some vendors and not others.
- Troubleshooting a Decline CVV2/CID error
If your order failed and you received an error saying Decline CVV2/CID, the CVV code entered when you checked out is invalid. The CVV code is the three-digit code on the back of a MasterCard or Visa, or the four-digit code on the front of an American Express. Sometimes these numbers can become worn, so make sure you double check the code and try again. If it fails again, you will need to contact the credit card provider to verify the CVV code or try another payment method.
- Understanding an Insufficient Funds error
An Insufficient Funds error means that the card does not have enough funds to cover the order. You will need to contact your credit card provider or financial institution or try another method of payment.
Why Transaction Failed?
There could be various reasons why a transaction is declined or didn't went through completely, please review these points for recheck.
- Wrong Credit Card No
- First-time making online purchase
- There is not sufficient funds available to cover the transaction
- Your bank has limit on your credit card spending (consult your bank)
- Your Bank refused transaction (consult your bank).
- Your Bank does not allow Internet transaction (consult your bank to activate online transaction for your card).
- Shipping & Billing Address are different (contact us for further verification so that we can process your transaction)
- IP is different than your card issuing country (please check your computer or phone if you are using proxy or traveling to another country, we may ask further verification in this case)
- Black Listed Credit Card
- Larger than normal order
- Multiple Payment attempts using different Credit Cards
- Transactions placed on multiple cards all shipping to a single address
- Multiple transactions on one card over a short period of time
- Multiple transactions on a card with a single billing address, shipping to multiple addresses
- Multiple cards used from a single IP address
- Orders from Internet addresses that make use of free e-mail services
- The card has not been reported lost or stolen (although it may in fact be lost, stolen or compromised [card details improperly obtained or copied] and the card owner is unaware).
In case if you are sure that none of above problem relates to your transaction then please contact our support via email firstname.lastname@example.org. We will do our best to resolve the problem after consulting with our credit card processor.